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FAQs

General Questions:
  1. What is the difference between Livescan fingerprints and print cards?

    Livescan fingerprints are captured electronically by a digital fingerprint scanner and a trained technician; fingerprints captured via livescan allow for a much faster and more accurate fingerprint collection process. Prints can be transmitted electronically to drastically reduce processing time, as well as provide a much higher quality of print collection to significantly reduce rejections, or fingerprints that cannot be “read” by the FBI’s automated fingerprint information system. Fieldprint Inc. has the largest network of livescan collection sites in the country, with coverage in all 50 states plus Washington D.C.!

  2. Can an individual applicant sign up for this program?

    Yes. This program is available to any individual seeking to obtain a copy of his/her FBI Criminal Record History Report as authorized under 28CFR16.

Scheduling and Registration:
  1. Do I need to schedule an appointment?

    Yes, an appointment is required to be fingerprinted. Walk-ins are not accepted.

  2. How do I schedule an appointment to have my fingerprints collected?

    To begin, click Schedule an Appointment. You are then prompted to create a username and password. Then, you are required to enter your personal and demographic information. From there, you are able to schedule an appointment at a location, date and time most convenient for you!

  3. How long will my appointment to have my fingerprints collected take?

    Your fingerprinting appointment will take approximately 5-10 minutes. Our trained technicians will look up your appointment information, verify your two forms of identification, and collect your fingerprints. It's that quick and easy!

  4. What if a Livescan site is not located close to me?

    While Fieldprint maintains the largest Livescan fingerprint collection site network in the country, there may be instances where there is not a Livescan site close to you. In these cases, the Fieldprint scheduling system offers a nearby non-Livescan location. Additional fees, as noted on the scheduling site, apply in these cases.

  5. How much does it cost?

    The total cost for this service is $50.00. This cost includes Livescan fingerprint collection, the FBI fee and access to the Report Management Portal for 30 days. If your fingerprint collection is processed at a non-Livescan site, additional fees apply. These fees are noted on the fingerprint scheduling site.

  6. What forms of payment are accepted?

    Mastercard, American Express, Discover and Visa are accepted.

  7. What personal information do I need to complete to register?

    The FBI requires the following demographic information to conduct a fingerprint-based background check:

    1. Name
    2. Alias (if any)
    3. Country of Citizenship
    4. Social Security Number
    5. Date of Birth
    6. City and State of Birth
    7. Sex/Gender
    8. Race
    9. Height
    10. Weight
    11. Eye Color
    12. Hair Color
    13. Home Address
    14. Phone Number
    15. E-mail Address
  8. How can I be sure that my personal information is protected during the fingerprinting process?

    Fieldprint, Inc. is committed to safeguarding the privacy of the data we receive and process. For more in-depth information regarding our privacy practices, please view our Privacy Policy, which is published on our website.

Your Fingerprinting Appointment:
  1. What do I need to bring to my fingerprinting appointment?
    1. Two (2) forms of identification, at least one (1) of which must be a valid government-issued photo ID
    2. Your appointment number
  2. What types of ID are accepted?

    Acceptable primary IDs include:

    • State-issued Driver’s License
    • State-issued Non-Driver’s License ID Card
    • U.S. Passport
    • Military Identification Card
    • Work Visa w/ Photo
    • DOD Common Access Card
    • Foreign Driver’s License

    Acceptable secondary IDs include:

    • Credit Card
    • Bank Statement
    • Electric Bill
    • Birth Certificate
    • Marriage Certificate
    • Citizenship or Naturalization Certificate
    • School ID w/ Photograph
    • Vehicle Registration/Title
    • Voter Registration Card
    • Bank Statement/Paycheck Stub
    • Draft Record
    • Native American tribal document
  3. What if I fail to show up for my appointment, or cancel in less than 24 hours?

    If you do not show up for your appointment, or cancel your appointment within less than 24 hours of your scheduled date and time, you will be charged a rescheduling fee of $30.00.

  4. What is a FBI Criminal Record History Report?

    An FBI Criminal Record History Report is the result of a fingerprint-based criminal records check conducted through the FBI’s automated fingerprint information system. This report contains what is often referred to as a “rap sheet” or a listing of information retained by the FBI in connection to arrest information, such as agency name, date of arrest, the arrest charge, and the disposition of the arrest, if known by the FBI.

  5. What happens if my fingerprints are rejected or considered “illegible” by the FBI?

    While Livescan fingerprint collection process is very good at recording all of the details of most individuals' fingerprints, there are always cases where an individual fingerprint file cannot be “read” by the FBI’s automated fingerprint information system. In these cases, Fieldprint notifies the individual and reschedules a fingerprint collection at no cost if the fingerprints were collected at a Livescan location. If the fingerprints were collected at a non-Livescan location, additional fees apply.

Your Results:
  1. How do I obtain the results of my fingerprint-based background check?

    You will be emailed when the results of your background check are available for review. You use the included web link to login with your username and password to view the results in the Report Management Portal (RMP).

  2. How long does it take to receive results?

    Results of fingerprint-based checks are typically received within 3-5 business days. Note: Results are dependent upon FBI processing times, which are subject to change.

  3. I need an official sealed/apostille copy of my background check results for a specific agency. Can Fieldprint provide this?

    No. All requests for a sealed or apostille copy of your FBI criminal history record information MUST be requested directly through the FBI. FBI-approved channelers are not able to provide results in this manner.

  4. What format will I receive my results in, and what information will be on it?

    Fieldprint will provide an electronic copy of your FBI criminal history results in PDF format available only through the Report Management Portal (RMP). The results are delivered exactly as provided by the FBI and will contain any criminal history record information the FBI has on file in their system. Fieldprint is not permitted to modify the format or contents of the results in any way.

    Please note: this is not an apostilleAn apostille is a certification that a document has been “legalized” or “authenticated” by the issuing agency through a process in which various seals are placed on the document. copy of your FBI criminal history results. If you require an apostille copy, you must submit your request directly through the FBI.

  5. I am trying to re-access my FBI criminal history results, but they have been purged. How can I view them again?

    Your criminal history results are available online for 30 days from the time Fieldprint receives the results from the FBI. If you do not access your results in this 30 day period, Fieldprint is required to purge them from our system. Once you access your results, you will have the option to save them for 7 days, during which you will be able to view them again as needed. After this 7 day period, the results will be removed from our system. If you choose not to save your results for the 7 day period, they will be removed immediately after you access them. In all cases, once your results have been removed from our system, they cannot be accessed. To obtain a new copy, you will need to complete the process again.

  6. Can I save or print my results once I receive them online?

    Yes. Your criminal history results will be displayed to you in PDF format (download free Adobe® Reader®). We urge you to save and/or print a hard copy of this file for your records. Once your electronic results have been purged from our system, you will not be able to access them without completing the process again.

  7. How do I challenge my FBI record?

    The FBI CJIS Division is not the source of the data appearing on identification records. All data is obtained from fingerprint submissions or related identification forms submitted to the FBI by local, state and federal agencies. As a result, the responsibility for authentication and correction of such data rests upon the contributing agency (i.e., police department, county court, etc.). Once you have reviewed the results of your fingerprint-based background check, and you believe it contains inaccurate or incomplete information, you may request a correction by contacting the agency or agencies that submitted the information to the FBI, or you may send a written request to the FBI CJIS Division. The CJIS Division does not have the authority to modify any criminal history record information unless specifically notified to do so by the owner of the information.

    Missing or Incorrect State (Non-Federal) Information
    Most states require that change requests be processed through their respective state central repository for criminal history records before submission to the FBI. Several states, however, maintain their own records system, which the FBI accesses for authorized purposes, and record updates are made at the state level only. You may contact respective state repositories for assistance and, if applicable, request that they provide the FBI with updates to your arrest record data. More information can be found at the FBI’s website.

    Missing or Incorrect Federal Information
    For federal arrest updates, the FBI must receive a request directly from the original arresting agency, from a court with jurisdiction over the arrest data, or from other agency of competent jurisdiction.

    Challenges Submitted to the FBI
    You may submit a written records challenge request to the FBI's CJIS Division at the following address:
    FBI CJIS Division
    Attention: Correspondence Group
    1000 Custer Hollow Road
    Clarksburg, WV 26306

    Your written request should clearly identify the information that you believe to be inaccurate or incomplete. Please be sure to include copies of any available proof or supporting documentation to substantiate your claim. For example, if your disposition information is incorrect or missing, you may submit documentation obtained from the court having jurisdiction over the arrest or the office prosecuting the offense. The Correspondence Group will contact appropriate agencies in an attempt to verify or correct challenged entries for you. Upon receipt of an official communication from the agency with jurisdiction over the data, the FBI will make appropriate changes and notify you of the outcome. Record challenges submitted to the FBI are processed in the order in which they are received.

Other:
  1. I have been fingerprinted several times in the past. Are you able to use those prints?

    No. Previously collected fingerprints are not retrievable or transferable from other state or federal agencies. It is required to have a new set of fingerprints collected.

  2. Does this browser support Fieldprint’s most current requirements?
  3. Yes, your browser supports the most current requirements.
    No, your browser either does not support or is not enabled for the most current requirements. Please visit https://www.ssllabs.com/ssltest/viewMyClient.html to verify your Protocol Support includes TLS 1.1 or TLS 1.2.

If none of the above topics addressed your question, please email customerservice@fieldprint.com,
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or call 877-614-4364 for further assistance.